You didn't click the "Reset your password now" link in the "Reset your Microsoft Online Services password" email message that you got. You're using a Japan mobile phone number and entered a leading "0". Your mobile phone number doesn't include the country code. Your wireless carrier doesn't support text messages from the United States. You may not get a text message if one or more of the following conditions are true: The self-service password reset feature is disabled. You haven't specified a mobile phone number. You haven't specified a valid alternate email address. You may not get an email message if one or more of the following conditions are true: You don't get a text message to let you know that you can move forward with the self-service password reset. You don't get an email message to let you know that you can move forward with the self-service password reset. When you try to reset your password for a Microsoft cloud service such as Office 365, Microsoft Azure, or Microsoft Intune by using the self-service password reset for administrators feature, you experience one of the following symptoms: Cloud Services (Web roles/Worker roles) Azure Active Directory Microsoft Intune Azure Backup Office 365 Identity Management More.
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